Refund & Cancellation Policy
Effective Date: 29 April 2025
Refund Policy:
- 360 degree parcel opening video is must for any complaint if no parcel opening video we will not entertain customer for any refund or exchange policy.
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Applicable only for returned items that meet our return eligibility criteria.
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Refunds are credited to the original payment method within 7–10 business days of receiving and verifying the return.
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For COD orders, we issue refunds via bank transfer (please provide bank details during return initiation).
Order Cancellation:
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Orders can be canceled within 24 hours or before they are shipped.
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Cancellation will be allowed only within 24 hours of order after 24 hours we won't cancel the order and dispatch it.
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If customer calls or cancel the order within 24 hours, in this case we will accept the cancellation, but the refund will be done after deduction of 5% GST & 1.5% payment gateway charges, as we do not take any extra charges from the customer.
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Post-dispatch, cancellations must follow the return process.
For cancellations, contact Us
cxsupport@ascfashionstore.com
(Monday to Friday)10am IST to 7pm IST
6 to 12 business hrs TAT time
It can be delayed to 24 to 48 hours during national holidays or during off business hours