Refund policy

RETURN & EXCHANGE POLICY
ASC Fashion Store Pvt. Ltd.
Effective Date: 29 April 2025

Pricing Basis & Return Policy Rationale
At ASC Fashion Store, we offer our products at wholesale, single-piece pricing — among the most competitive rates in the market. Because our pricing already reflects wholesale margins rather than standard retail markups, we are unable to offer the same flexible return and exchange terms typically provided by retail-priced stores.. Please read our policy carefully before initiating a return request.


Return Policy :

We accept returns only under the following conditions:

* Returns are accepted only in case of a genuine manufacturing defect
* The item must be unused, unwashed, with all original tags and packaging intact
* A 360-degree uncut parcel opening video is mandatory. Returns will not be processed without this video as proof
* Returns must be initiated within 7 days of delivery

The following are NOT eligible for return or exchange:

  • Fabric quality preferences, colour variations, size preferences, or personal likes/dislikes
    * Gift orders
    * Customised or personalised orders
    * Items without parcel opening video proof.

 Partial Cash on Delivery (Partial COD)

We offer a Partial Cash on Delivery option on select orders for the convenience of our customers.

  • Under this option, the customer is required to pay 20% of the total order value online, in advance, at the time of placing the order. The remaining 80% is payable in cash to the delivery courier upon receipt of the order.
  • This advance payment confirms and secures the order for dispatch.
  • The 20% advance payment is strictly non-refundable if the customer refuses to accept the order at the time of delivery, or if the order is returned to origin (RTO) due to the customer being unreachable, providing an incorrect address, or otherwise failing to complete delivery.
  • Partial COD advance payments are also non-refundable in case of order cancellation once the order has been dispatched.
  • This policy exists to reduce fraudulent and frivolous COD orders and to ensure genuine customers receive priority processing and faster dispatch.
  • By choosing the Partial COD payment option at checkout, the customer acknowledges and agrees to these terms.

For any questions regarding a Partial COD order, please contact us at cxsupport@ascfashionstore.com before placing your order.

2. How to Initiate a Return

If your return is eligible, please follow these steps:

  1. Email us at cxsupport@ascfashionstore.com within 7 days of delivery
  2. Include the following in your email:
    • Order ID
    • Reason for return
    • Clear images of the defect
    • 360-degree uncut parcel opening video
  3. Our team will review your request within 6–12 business hours
  4. Once approved, we will arrange a reverse pickup or provide shipping instructions
  5. After receiving and quality checking the item, we will process your refund or exchange

3. Refund & Exchange Timelines

Type Timeline
Refund 7–10 business days to original payment method
Exchange Delivered within 7 business days after approval

4. Customer Support

📧 Email: cxsupport@ascfashionstore.com
🕐 Support Hours: Monday to Friday, 10:00 AM – 7:00 PM IST
⏱️ Response Time: 6–12 business hours
⚠️ Note: Response may be delayed to 24–48 hours during national holidays or outside business hours

 

 

A couple of things before I publish this:

  1. Should I insert it as a new number

5. Important Reminders

  • ASC Fashion Store reserves the right to reject returns that do not meet the above criteria
  • All returns are subject to quality inspection upon receipt
  • ASC Fashion Store is not responsible for returns lost in transit without tracking information