Shipping policy

SHIPPING POLICY
ASC Fashion Store Pvt. Ltd.
Effective Date: 29 April 2025

Overview
At ASC Fashion Store Pvt. Ltd., we strive to deliver your favourite fashion pieces quickly, safely and reliably across India. We partner with trusted third-party courier services to ensure your order reaches you in the best condition possible. We appreciate your patience and cooperation throughout the delivery process.

1. Shipping Coverage

We offer FREE Standard Shipping across India on all products. No minimum order value required.

2. Shipping Options & Timelines

Shipping Type Coverage Estimated Delivery
Free Standard Shipping All over India (Surface) 10–12 business days
Within Maharashtra Major cities 4–5 business days
Express Shipping All over India 8–10 business days

Please note: The above are estimated delivery timelines and not guaranteed delivery dates. Deliveries are handled by third-party courier partners, and actual delivery times may vary due to factors beyond our control — including courier delays, weather conditions, regional restrictions, remote/rural locations, public holidays, or unforeseen logistical issues. ASC Fashion Store is not liable for delays caused by courier partners once the order has been dispatched. We appreciate your patience and will assist with tracking and courier follow-ups wherever possible.

  • Free standard shipping is via surface courier and not express delivery
  • Express shipping is available at an additional charge calculated per kg
  • Delivery timelines are estimates and may vary depending on location, weather conditions or courier delays

3. Courier Services — Important Information

We work with reputed third-party courier partners to deliver your orders. Please note the following:

  • Courier services are independent third-party providers and operate on their own timelines
  • In case of delays or queries, we follow the official escalation process provided by the courier partner
  • We request your patience and cooperation during such situations as direct intervention with courier personnel is not always possible

4. Return Shipment 

Please note the following courier charges:

  • If a parcel is returned for any reason, the customer will be responsible for bearing the re-shipping courier charges to resend the parcel.
  • For failed delivery attempts, we rely on the status and remarks recorded in our courier partner's official tracking system (e.g., "customer not available," "phone unreachable/switched off," "incorrect address," etc.). These courier-recorded remarks are treated as the default basis for determining what happened with a delivery attempt.
  • If a customer believes a courier remark was inaccurate (for example, they were reachable and available but the delivery was still marked as failed), they may raise this with our support team at cxsupport@ascfashionstore.com within 48 hours of the failed attempt, along with any supporting evidence (e.g., call logs, screenshots). We will review such cases individually, though the courier's tracking record will generally take precedence unless clear contrary evidence is provided.

 

  • Order Cancellation Policy

    • Orders may be cancelled free of charge before dispatch. Once an order has been dispatched, cancellation requests will still be honored; however, the actual courier/logistics charges incurred by ASC Fashion Store for that shipment (both forward dispatch and return handling, where applicable) will be deducted from the refund amount before processing.
    • The deducted amount will reflect the actual charges levied by our courier partner and will be communicated to the customer at the time of processing the refund, on request.
    • Refunds (after applicable deductions) will be processed within [3to5] business days to the original payment method, in accordance with our Refund Policy.

4A. Partial Cash on Delivery (Partial COD)

We offer a Partial Cash on Delivery option on select orders for the convenience of our customers.

  • Under this option, the customer is required to pay 20% of the total order value online, in advance, at the time of placing the order. The remaining 80% is payable in cash to the delivery courier upon receipt of the order.
  • This advance payment confirms and secures the order for dispatch.
  • The 20% advance payment is strictly non-refundable if the customer refuses to accept the order at the time of delivery, or if the order is returned to origin (RTO) due to the customer being unreachable, providing an incorrect address, or otherwise failing to complete delivery.
  • Partial COD advance payments are also non-refundable in case of order cancellation once the order has been dispatched.
  • This policy exists to reduce fraudulent and frivolous COD orders and to ensure genuine customers receive priority processing and faster dispatch.
  • By choosing the Partial COD payment option at checkout, the customer acknowledges and agrees to these terms.

For any questions regarding a Partial COD order, please contact us at cxsupport@ascfashionstore.com before placing your order.

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5. Order Tracking

    • You can also track your order anytime by visiting our Order Tracking Page.
    • To track your order, simply enter your Email ID or Mobile Number along with your Order ID — no tracking number is required to search.
    • Please allow up to 48 business hours from the time of dispatch for tracking details to be updated and visible on the tracking page.

6. Important — Email Address & Whatsapp number is is Mandatory 🔴

To ensure seamless order updates and tracking information:

  • ✅ Please sign in or create an account before placing your order
  • ✅ Provide a valid and correct email address & valid  whatsapp number at checkout
  • ✅ All order confirmations, dispatch notifications and tracking details will be sent to your registered email

⚠️ Please Note:

  • Order tracking details are shared only via email, whatsapp 
  • If no valid email address is provided, we will be unable to share order status or dispatch details
  • ASC Fashion Store is not responsible for missed or incomplete address during placing the order.

7. Tips for a Smooth Shopping Experience

  • 🛍️ Always sign in to your account before placing an order
  • 📧 Double check your email address is correct
  • 📍 Ensure your delivery address is complete and accurate including PIN code
  • 📦 Keep an eye on your email inbox for tracking updates
  • 🔍 Track your order anytime at Track order status by ASC Fashion Store . Just put email id and order id you will get the details no need of tracking 

"Business days" refers to Monday to Saturday, excluding Sundays and public holidays declared by the Government of India. Orders, dispatches, and support responses during non-business hours or on non-business days will be processed on the next applicable business day.

8. Customer Support

For any shipping related queries please contact us:

📧 Email: cxsupport@ascfashionstore.com
🕐 Support Hours: Monday to Friday, 10:00 AM – 7:00 PM IST
⏱️ Response Time: 12 to 24 business hours
⚠️ Please Note: Response times may extend to 24–48 hours during national holidays or outside business hours. We appreciate your patience and understanding.

9. Registered & Operational Address

🏢 ASC Fashion Store Pvt. Ltd.
Flat No. 1, 3 & 4 Patel Paradise, PL-97, Survey No. 12
Kausar Baugh Society, Near Rahat Baugh Qabrastan
Kondhwa Khurd, Pune City
Maharashtra – 411048, India